This article discusses the use of various tools, such as search engines, social Q&A platforms, and Gen AI chatbots, for obtaining information online. While search engines require users to enter specific keywords, social Q&A platforms and Gen AI chatbots use natural language processing to allow for more conversational interactions. Gen AI chatbots, in particular, are optimized for human-like conversations and can generate unique and contextualized responses. However, social Q&A platforms and Gen AI chatbots serve different purposes and have distinct characteristics in how people ask questions.
