Airlines Ride Ai: Lesser Workload For Customer Service Agents, Human-like Responses For Passengers

Indian airlines are utilizing artificial intelligence to improve customer service and streamline operations. Air India’s AI agent AI.g handles over 1,300 topics while IndiGo’s chatbot 6Eskai has 1.7 trillion parameters. Other airlines, such as Akasa Air, are also investing in AI technology. This trend is reflective of the overall adoption of new-age technologies, including AI and ML, across industries.