Telus International Partners With Egain To Elevate Its Contact Center As A Service (ccaas) Offering With Modern Knowledge Management And Ai Functionalities

TELUS International partners with eGain Corporation to offer their AI knowledge platform for customer service. This platform, called eGain Knowledge Hub, helps deliver trusted answers and personalized guidance for customers through live and self-service channels. The partnership aims to improve customer satisfaction and loyalty through the use of AI technology.