Fibe Leverages Amazon Bedrock To Increase Customer Support Efficiency By 30%

Fibe, a Pune-based consumer lending startup, is utilizing generative AI applications for customer service and risk assessment. They have recently released a chatbot supported by LLMs via Amazon Bedrock, which has improved their customer support efficiency by 30%. The company also employs Amazon Comprehend for sentiment analysis and quality assessment in customer calls. They have been using AWS for the past seven to eight years, which has helped them expand their portfolio and manage increased demand and complexity.