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Cognigy.AI, a global leader in AI-driven customer service solutions, has been named a 2024 CUSTOMER Product of the Year Award winner by TMC. The platform uses natural language understanding, generative AI, and machine learning to create seamless interactions between users and virtual agents, enhancing customer engagement and satisfaction. CEO and Co-founder Philipp Heltewig expressed pride in the recognition and commitment to innovation and excellence in empowering enterprises with transformative AI solutions.