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Daniel Hawes, Vice President of Product Design at Givex, discusses the role of AI in the future of Quick Service Restaurants (QSRs). Conversational AI is expected to be a major focus in QSRs due to its ability to streamline operations and enhance customer service, while also addressing labor shortages and the demand for contactless service options. Other AI functionalities, such as predictive analytics for inventory management, are also likely to gain traction in the restaurant industry.
