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Chatbots are computer programs that use artificial intelligence and natural language processing (NLP) to simulate human-like conversations with users. These conversational agents can understand and respond to user queries in real-time, providing an efficient and personalized customer service experience. Recent advancements in AI technology have drastically improved chatbot capabilities, making them a valuable tool for businesses looking to enhance their customer service efforts. This blog post explores the fascinating realm of how AI chatbots are reshaping customer service in the digital age, leaving no stone unturned as it delves into their countless benefits for businesses and customers alike.