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In the post-pandemic world of business travel, chatbots are being utilized to simplify processes and directly communicate with travelers. This technology, powered by AI and natural language processing, is now making its way into managed travel programs. Companies are developing their own closed-loop systems, while others are working with tech startups or piloting new integrations to explore different use cases. Chatbots are seen as a cost-effective solution to answer straightforward questions, freeing up resources and agency time. Toyota North America is planning to expand the use of an existing chatbot to improve efficiencies around traveler communication.
