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Chatbots are computer programs that simulate conversations with humans and are commonly used in customer service contexts. The essential technologies that power chatbots include Natural Language Processing (NLP), Machine Learning (ML), Database services, Storage services, and Compute services. The cloud is an essential component that has enabled chatbot development, allowing them to handle large volumes of enquiries around the clock. Developers face difficulties in designing the conversational flow and training the AI, but the benefits of chatbots are clear, making them an essential tool for businesses in the 21st century.
