Ai Intranet Features: Current And Future

This article discusses the use of AI-powered features in intranets to help employees be more efficient by providing quick access to the right information, tools, and services. It highlights two examples of AI intranet features, OCBC Bank’s AI-driven chatbot, Buddy, and MetLife’s AI-powered chatbot, Future Work. These AI features use machine-learning algorithms, including natural language processing (NLP), to continually improve their understanding of employees’ language and preferences. They provide quick, clear answers to questions about everything from in-office attendance expectations to reserving desks, so employees can keep working without waiting for clarifications from a human.