Unitq’s New Ai Assistant Surfaces Customer Insights From Across Channels

UnitQ, a five-year-old startup, has announced a new chatbot, UnitQ GPT, powered by a combination of OpenAI’s GPT-3.5 Turbo model and proprietary machine learning (ML) models for analysis. This chatbot provides any employee access to insights without requiring data science expertise. UnitQ’s platform aggregates and analyzes vast amounts of user feedback data, and its machine learning models sift through this information and categorize it into granular topics or “buckets”. Prominent customers like Shopify, Pinterest, Uber and HelloFresh are utilizing UnitQ’s solution to gain insights.