Generative AI is being rapidly adopted by cloud providers such as Microsoft, AWS and Google Cloud, with the healthcare sector representing a massive yet challenging opportunity. Mercy has announced plans to use the technology for ingesting and summarizing large documents, improving call center operations and enhancing chatbot capabilities. However, protective guardrails must be in place before widespread deployments in the healthcare sector can proceed, as the reliability and accuracy of generative AI tools have yet to be consistently demonstrated.
