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8×8, Inc. (NASDAQ: EGHT) recently released its 2023 State of Conversational AI in the Contact Center report, which found that 80% of contact center and IT leaders believe conversational AI is the future of the contact center. The report also found that successful companies using AI for customer engagement increase revenue by 38%, improve customer ratings by 46%, and decrease operational costs by 6%. 8×8 is committed to working closely with customers to deliver AI-driven tools and resources to help drive their digital transformation and business success initiatives.