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The Call Center AI Market size was valued at USD 1.7 billion in 2022 and is estimated to register a CAGR of over 18% between 2023 and 2032, due to the rising cost of hiring & retaining call center agents. Businesses are using AI technologies including chatbots, Natural Language Processing (NLP), and sentiment analysis to efficiently provide exceptional customer experiences under immense pressure. The challenge of customer acceptance in the call center AI market stems from the hesitations pertaining to the accuracy & reliability of AI technology. The COVID-19 pandemic positively impacted the call center AI market as it accelerated the need for automation & remote customer service solutions.
