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Conversational AI, powered by Artificial Intelligence (AI), is becoming increasingly popular for brands and organizations looking to respond to 24/7 omnichannel communication challenges. Leveraging smart automation functionality and machine learning technology, chatbots are able to provide anytime support via preferred channels, enhancing the customer experience without negatively impacting it. AI-powered chatbots are able to seamlessly integrate with business and/or 3rd party applications and process the information in real-time, allowing customers to make purchases, ask questions, or resolve problems quickly and conveniently.