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Chatbots have been around for a while, but early versions were often frustrating for customers due to their limited programming. However, advances in AI technology have enabled the development of more sophisticated chatbots that are able to understand natural language and provide more human-like responses. Natural Language Processing (NLP) is a key technology that enables chatbots to understand the context and meaning of customer queries, allowing them to provide more accurate and helpful responses. ChatGPT is an example of an advanced chatbot that uses NLP.
