Add to Favourites
To login click here
Chatbots have revolutionised the way customer care centres interact with consumers by improving their efficiency and facilitating more personalised, faster, frictionless experiences in customer support, technical services and back-office functions. Through the use of ML and NLP algorithms, chatbots can comprehend consumer queries and respond to them effectively in real-time. This provides 24/7 consumer support without needing human intervention, freeing skilled customer service personnel from mundane tasks. There are two kinds of chatbots – flow chatbots and AI chatbots – that provide a smooth and speedy service to customers.