Chatbots are AI/ML-based programs that can interpret sentences to respond as if a human is answering the questions by understanding the intent behind the question or clarification requested. They are becoming more intelligent, smarter, faster, and more tailored to the need of the hour. Chatbots are trained on a wide variety of questions and the language in which they are expected to answer. Modern chatbots are built on AI technologies, including deep learning, NLP and machine learning (ML) algorithms, and require massive amounts of data.
