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ChatGPT is a new type of conversational AI built on GPT-3.5 architecture that is revolutionizing the way businesses communicate with customers. This essay examines the differences between ChatGPT and traditional chatbots, such as rule-based, retrieval-based, and generative chatbots, and explains the benefits and consequences of this innovative technology. ChatGPT is capable of understanding complex conversations and providing accurate responses, as well as generating creative and unique answers, making it more suitable for customer service applications.