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Wendy’s is rolling out an artificial intelligence chatbot powered by natural language software developed by Google in June at a company-owned restaurant in Columbus, Ohio. The goal is to streamline the ordering process and prevent long lines in the drive-through lanes from turning customers away. The chatbot is built on top of Google’s large language model and is designed to recognize and mimic the syntax and semantics of human speech. Wendy’s competitor McDonald’s is also using AI chatbots to improve their drive-through experience.