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Wendy’s is partnering with Google Cloud to roll out “Wendy’s FreshAI,” a chatbot that will take consumer orders at its drive-thrus. The fast-food giant is piloting the chatbot at its company-owned location near Columbus, Ohio, and has previously worked with Google Cloud to use its machine learning (ML), hybrid cloud tools, AI, and data analytics to offer faster, seamless, and more convenient ways for customers to connect with the brand. Wendy’s believes that by leveraging Google Cloud’s generative AI, the room for error in orders will be minimized.
