With the recent AI breakthroughs, the global AI market is expected to surpass $521.3 billion by 2028, exhibiting a remarkable compound annual growth rate (CAGR) of 35% from 2023 to 2028. As businesses seek innovative ways to enhance customer service and streamline operations, AI emerges as a powerful tool that can redefine the way organizations interact with their customers and achieve operational excellence. Chatbots, driven by ML and NLP, are invaluable tools for banks and financial organizations, helping them provide a better, more dynamic customer experience, streamline customer service and enhance employees’ productivity, and cut costs smartly, boost revenue, and achieve substantial ROI.
