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Chatbots are increasingly being used by companies across a range of industries as virtual assistants for customer support, sales, marketing, and internal process automation. AI-powered chatbots are made using Artificial Intelligence, Machine Learning, and Natural Language Processing. The top 10 business applications for chatbots include automated customer support and services, more effective customer engagement, providing questions and answers, personalized recommendations, product and service information, data collection, lead generation, marketing automation, and more.
