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The Conversational Systems Business Overview refers to the market for technologies and solutions that enable machines to interact with humans using natural language processing and artificial intelligence. The market is constantly evolving, with new developments and innovations emerging such as voice-enabled chatbots and virtual assistants, multilingual chatbots, hybrid chatbots, and conversational AI for contact centers. Key players in the market include Amazon Web Services, Google LLC, Artificial Solutions, Baidu, Inc, Conversica, Inc., Nuance Communications, Inc., Oracle Corporation, SAP SE, IBM Corporation, and Microsoft Corporation.
