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Chatbots have become increasingly popular in the past few years, and with ChatGPT upping the ante, it is important to understand the technology and the different types of chatbots available. Rules-based chatbots are the most basic and least expensive type of chatbot, and come in two types: scripted and button-based. AI chatbots, also known as conversational AI, are more sophisticated and use natural language processing (NLP) to understand user input and provide more personalized responses. It is important to consider budget constraints and prioritize features that enhance customer experience when choosing the best chatbot for your business.
