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Chatbots have become increasingly popular in the tech industry due to the rise of artificial intelligence and machine learning. They are designed to provide a seamless, intuitive, and human-like experience to customers and can help with inquiries, surveys, quizzes, and more. One example of a successful customer service chatbot is HelloFresh Freddy, which was able to reduce response time by 76% and increase incoming messages by 47%. There are various types of chatbots, each with its own unique features and capabilities.
