8×8, Inc.: 8×8 Adds New Contact Center And Administrative Enhancements To 8×8 Xcaas Platform

8×8, Inc. has announced enhancements to their XCaaS (eXperience Communications as a Service) integrated cloud contact center and unified communications platform to improve the agent, administrator, and customer experience. These updates include a powerful conversational AI self-service solution, a new audit history feature, enhanced mobile administration capabilities, and more. These features are designed to increase first contact resolution, reduce agent workload, personalize customer interactions, optimize decision-making, and improve agent visibility.