8×8, Inc. (NASDAQ: EGHT) announced enhancements to their XCaaS (eXperience Communications as a Service) integrated cloud contact center and unified communications platform to improve the agent, administrator, and customer experience. The new features include an AI-powered self-service solution, an enhanced agent visibility dashboard, and deeper integrations with Microsoft Dynamics 365 and Salesforce Sales Engagement. These features will help businesses increase first contact resolution, reduce agent workload, personalize customer interactions, and optimize decision-making.
