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AI-powered chatbots are becoming increasingly popular as a virtual assistant tool for businesses in a variety of industries. Chatbot use cases span across all industries and business functions, with customer service being the most common. Artificial Intelligence, Machine Learning, and Natural Language Processing are used to create chatbots, which are capable of providing faster and more immediate assistance to customers. Chatbots are also equipped with advanced technology and robotic characteristics, helping businesses save money while increasing efficiency. Additionally, chatbots are an effective customer engagement tool, as they are always available to chat and respond quickly to user queries.
