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Companies have been taking a slow and methodical approach to AI ethics and transparency questions, but the sudden rise of ChatGPT and the surge in interest in AI has forced companies to accelerate their work. Chatbots are the most visible application of large language models such as ChatGPT, and many companies are now using them to service customers and reduce the impact on human representatives. AI technology has progressed far beyond just chatbots, and many companies are exploring new applications such as predictive analytics, data mining, and big data.
