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The global chatbot market size is projected to surpass USD 42 billion by 2032 and is growing at a compound annual growth rate (CAGR) of 23.91% from 2023 and 2032. Market growth is expected to be driven primarily by enterprises’ increasing use of customer service activities to lower operating costs. Chatbots can also be deployed on third-party messaging platforms like Facebook, Skype, or WeChat.
