Chatbots are computer programs that use artificial intelligence and natural language processing to simulate conversations with real people. They have become so sophisticated that they can listen, respond, and maintain fact-based conversations. Alexa is an example of a chatbot that has already been implemented in the workplace, with 70% of workers using it without their bosses knowing. Alan Turing’s Turing Test is used to measure the threshold of when a computer’s imitation game can trick human credibility.
