In 2023, artificial intelligence (AI) became a ubiquitous presence in organizations, with no-code AI democratizing its accessibility. Generative AI models, such as ChatGPT, revolutionized customer service and fostered innovation in content creation and problem-solving. The metaverse, driven by AR and VR, made significant strides in 2023, particularly in education and training. However, user adoption didn’t soar as high as anticipated.