Insurance companies are leveraging the power of digital technologies to stay ahead in this rapidly changing era. In an interview with TechCircle, Goutam Datta, Chief Information & Digital Officer of Bajaj Allianz Life Insurance, discussed the top tech priorities for the insurance sector, how the company is innovating with the latest technologies to improve business revenue and customer experience, and more. Technologies such as Artificial Intelligence (AI), Machine Learning (ML), and data analytics are being used to enhance operational efficiencies, while chatbots with natural language processing (NLP) capabilities are being used to deliver instant, user-friendly support. The company has also increased its tech budget over the past five years to match its growth and digital transformation.
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