Business leaders are recognizing the potential of automation to increase productivity, but they are taking a careful and considerate approach to exploring emerging technologies. Sasha Jory, CIO at insurer Hastings Direct, has found that automating a broken process just makes the mess go faster. Instead of a big-bang approach, Jory and her team are searching for small-scale opportunities, such as robotic process automation (RPA), which uses software robots or AI agents to perform repetitive tasks.