Nice To Acquire Livevox, Revolutionizing How Organizations Manage Proactive Outreach With The Power Of Conversational Ai At Scale

NICE and LiveVox have announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider. This acquisition will help organizations accelerate their CX operations into the digital era with smart conversational AI at scale. NICE and LiveVox will help enterprises create proactive, personalized experiences for their end customers, meeting them on their preferred channel using a method that is right for them. The acquisition will also bring together NICE’s industry-leading platform CXone and LiveVox’s sophisticated and rich proactive outreach portfolio.