Livevox : Nice To Acquire Livevox, Revolutionizing How Organizations Manage Proactive Outreach With The Power Of Conversational Ai At Scale

NICE and LiveVox have announced that NICE has entered a definitive agreement to acquire LiveVox, a leading AI-driven proactive outreach provider. The combination of NICE’s industry-leading platform CXone and LiveVox’s widely adopted proactive outreach portfolio creates a unique way for organizations to deploy conversational AI across all types of engagements on a unified platform. This will help enterprises around the globe to create proactive, personalized experiences for their end customers, meeting them on their preferred channel using a method that is right for them.