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8×8 Inc., a leading integrated cloud contact center and unified communications platform provider, recently released the 2023 State of Conversational AI in the Contact Center report. The report revealed that contact center and IT leaders believe conversational AI is the future of the contact center, with 80% saying it will be a must-have in the near future. The research also found that successful companies using AI for customer engagement increase revenue by 38%, improve customer ratings by 46%, and decrease operational costs by 6%. 8×8 is committed to working closely with customers to deliver AI-driven tools and resources.