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Conversational AI tools are used to improve and enhance customer experiences, providing 24/7 support, instant responses, cost savings, and the ability to gather valuable real-time data about customer behavior. Over the next seven years, the global conversational AI market is forecast to grow at a rate of 23.6% per year. Various industries have capitalized on these maturing conversational AI tools, with each industry having its own unique CX needs and goals. This article explores three industries that have been early and ongoing adopters of conversational AI tools to streamline customer requests and lower costs.
