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The customer experience management market is growing rapidly due to the increasing importance of customer-centricity in the business landscape. The global customer experience management market is valued at USD $10.65 billion in 2022 and is expected to grow at a rate of 15.4% from 2023 to 2030. This growth is driven by the adoption of cloud technology, AI, ML, and IoT, as well as the need to meet the rising customer expectations. However, organizations are facing challenges such as fragmented customer data, skyrocketing customer expectations, and competing in the digital world.