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CPaaS (Communications Platform as a Service) is a cost-effective pay-as-you-go model of communications infrastructure that provides companies with a versatile omnichannel approach to customer and employee communication, improved customer engagement, scalability, and flexibility. However, integration can be complex and there are security and compliance issues to consider. In this round table, experts from Avaya, Horisen, Plivo, Cisco, Bandwidth, and AWS discussed the key trends driving the growth of the CPaaS market, the challenges of integrating CPaaS solutions into existing infrastructure, the security concerns behind implementing CPaaS solutions, and advice for organizations seeking to leverage CPaaS to gain a competitive advantage.
