Chatbots Can Be Used To Create Manipulative Content — Understanding How This Works Can Help Address It

Manipulative communication is increasingly being aided by AI, automation and machine learning, and is likely to be dominated by such practices in the near future. Social Engineering: How Crowdmasters, Phreaks, Hackers, and Trolls Created a New Form of Manipulative Communication looks at how the internet affected manipulative communication. AI chatbots, such as ChatGPT, can be used for manipulative communication in a few ways, such as social media bots, deepfake technology, and personalised advertising. Manipulative communication can be understood as a form of “masspersonal social engineering” that combines the respective tools and techniques of hackers and propagandists.