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South Africa’s business leaders are facing increased operating costs, decreased revenues, and rising inflation due to the current economic downturn. Gartner’s 2023 technology predictions suggest collaboration, automation, and orchestration to optimize value during economic crisis times. Automation can help businesses to overcome current challenges, automate human workflows, reduce the cost of doing business, and improve customer experience. Examples of automation include booking a car for an annual service and public sector data capturing.
