Generative Artificial Intelligence (AI) is becoming increasingly popular in the tech industry, and data center leaders are banking on chatbots to make operations leaner and hit employment and sustainability metrics. Chatbots have made vast improvements since their first wave in 2016, and now they are capable of more than just canned customer service and biased responses. Thanks to Natural Language Processing (NLP), chatbots are now able to map user input and intent, classifying the message and preparing a fitting, human response. This opens up tons of possibilities for using chatbots in data centers.
