The Banking, Financial Services, and Insurance (BFSI) industry is valued at Rs. 81 trillion and is expected to become the third-largest by 2025. The onset of the pandemic has brought a paradigm shift in the way the BFSI sector provides services to its consumers, resulting in the sector’s IT department spending extra hours on the seamless digitization of services. This shift to remote work culture has opened a whole new world of opportunities for both firms and employees, with the rise of digital culture, the BFSI sector is highly focused on developing an innovative business model and a customer experience journey. Every firm is now embracing fintech tools for rapid transformation, and there is an emphasis in this fintech environment on Artificial Intelligence (AI).
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