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The banking industry is set to experience a wide array of changes over the next five years that will revolutionize and influence how customers interact with their banks. These changes will be driven by the influx of emerging technologies such as big data analytics, artificial intelligence (AI), machine learning (ML), blockchain, cloud computing, and robotic process automation (RPA). Banks are also reconsidering how they fit into the customer experience and are looking to provide a smoother, simpler and faster experience with fewer humans.
