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Mosaicx, a cloud-based conversational AI solution, has been named a finalist in the “Automation Solution of the Year” category of the 2024 CCW Excellence Awards. The award recognizes innovative companies and top-performing executives for their contributions to the customer contact profession. Mosaicx360 combines high-tech solutions with deep expertise to enable companies and people to communicate using human-machine interfaces. Mosaicx Engage, part of the comprehensive Mosaicx360 solution suite, enhances inbound-outbound, voice-and-text communications for customers and employees.