Machine Learning: What It Is, And How It Is Impacting Customer Service

Machine learning is a subset of artificial intelligence that enables systems to automatically learn and improve from experience without being explicitly programmed. This article explores the basics of machine learning, its intersection with customer service, its impact on customer service efficiency, and the future of machine learning in this industry. Key components of machine learning include data, models, algorithms, and evaluation. Machine learning has the potential to improve customer service efficiency by automating mundane tasks, providing personalized customer experiences, and reducing customer wait times.