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The rise of agentless contact centers, powered by artificial intelligence (AI) and chatbots, is revolutionizing the way governments interact with citizens. These contact centers are expected to reach USD 347.9 million by 2027, growing at a CAGR of 28.5%. AI-driven contact centers, incorporating NLP integrations provide personalized government services through sentiment analysis and customer feedback. Examples of these services include FAQ support, appointment scheduling, application processing, and feedback collection. To ensure data privacy, the National e-Governance Division (NeGD) has implemented chatbots in 35% of central government websites.