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ChatGPT is an artificial intelligence chat application developed by OpenAI, a research firm founded in San Francisco in 2015. It uses GPT-3 (Generative Pre-Educated Transformer 3) technology to enable users to have natural conversations with the AI. ChatGPT provides many advantages to businesses and individuals, such as faster and more accurate responses to customer inquiries, improved customer service efficiency, and increased customer satisfaction. It also offers 24/7 customer service, no waiting in line queues, and no need to repeat oneself.